Question 1

What kind of work do you do for someone like me?

Accepted Answer

Here's a quick breakdown by role, so you can scoot straight to what's relevant to you:Event managers: Ads, programmes, guides, maps, invitations, vouchers, menus, exhibition materials, signage, sponsor packs, awards collateral and presentations.Comms/ad agencies: Overflow work, pitch decks, presentations, brochures, infographics, digital ads and corporate stationery.Marketing consultants: Brochures, social media graphics, email campaign templates, lead magnets and promotional materials, interactive PDFs and presentations.Copywriters: eBooks, lead magnets, workbooks, PDF guides and course materials.Print managers: Brochures, leaflets, posters, merchandise, catalogues, menus, signage, exhibition graphics and POS materials, NCR pads and business stationery.Social media managers: Branded templates, story graphics, carousel posts, headers, launch graphics and ads.Virtual assistants: Presentation templates, document formatting, eBooks, PDF guides, stationery and email templates.Associations + memberships: Member guides and handbooks, digital and printed newsletters, worksheets, event programmes, certificates and annual reports.

Question 2

Do you stay invisible to my client?

Accepted Answer

Yes absolutely, I will work in whatever way is best for you. Think of me as part of your team, supporting you behind the scenes with design and artwork ready to present to your clients. I will never make contact with your client directly.

Question 3

How do you fit into my existing workflow?

Accepted Answer

I will fit in however works best for you... some clients brief me and I never speak to their end client at all. Other clients prefer to bring me in once the relationship is established. I will work around your process, which we can determine at the start and fine tune as we go.

Question 4

Do you design one-offs or can we work together long-term?

Accepted Answer

A long-term working relationship is where the real value is for both of us. The longer we work together, the less you need to explain when briefing projects. I get to know your clients, your standards and the way you brief things.Some of my client relationships go back decades. Think of me as part of your team, not a supplier you have to re-brief every time.For ongoing work, you may like to consider one of my retainer packages, where a set number of hours are available to use each month as you wish for the projects you have on the go. Email me in the first instance to chat through what might work best for you.

Question 5

What do you need to get started?

Accepted Answer

Just drop me a line about your project or what you're after. If it sounds like something I can help with, I'll get a few details from you to get set up, then move on to gathering the brief and content. I even have content collection forms to guide you through the sort of information I need from you. Easy peasy.

Question 6

Can you match an existing brand or style guide, or pick up a project mid-way through?

Accepted Answer

Yes, I am used to stepping into a project that is already underway. This can be a brand that's already up and running, a style that someone else has begun, or a project handed over part-way through. I am also happy to join other team members such as copywriters, social media marketers etc. I have a lot of experience in this so you can trust that I will work happily alongside others.

Question 7

How quickly can you turn things around when I'm under a deadline?

Accepted Answer

I know how much a missed deadline reflects on you, so I'll always be upfront about how long a project will take and when to expect it back. If you've got a specific deadline, just let me know. If it's a tight deadline but doable, I'll get cracking.

Question 8

What are your working hours, and how quickly do you respond?

Accepted Answer

Email is best – I'm available Monday to Friday, 9am to 5.30pm. I might not always be at my desk in that window, but you'll always hear back within a couple of working days. Keep an eye on your spam folder too, they seem to love my emails!

Question 9

How many revisions do I get, and what if my client wants changes after you've finished?

Accepted Answer

Brand identity packages include up to three rounds of amendments as standard. For other projects, revisions are discussed as we go – just let me know if something's not quite right.Amendments after a job's done and dusted are just part of working life too, so don't worry about coming back to me. Send them over and I'll give you an idea of how long they'll take and whether any additional costs will apply.

Question 10

What if I only need you occasionally, not for a big ongoing project?

Accepted Answer

These types of projects make up a lot of what I do. You can use me as a design resource whenever a project lands on your desk. Just pass it on over and I'll get going with it.

Question 11

Can we set up a retainer instead of paying per project?

Accepted Answer

If you prefer to have a bank of design hours to tap into rather than working on a project basis, a retainer is a great option. An agreed number of hours per month are reserved/booked in (at a discounted rate) for you to use however you wish… social media graphics, lead magnets, launch or event materials etc. (branding packages and any print costs are not included).

Get in touch and we can work out which level of retainer would work for you.

Question 12

How does pricing work when I need to quote my client a price?

Accepted Answer

Usually I will give you a clear price upfront so you know exactly what you bill your end client. If there is the potential that the project might require amendments or revisions beyond the original quote, I will let you know at the start and charge these either per amend or using an hourly rate.

Question 13

What are your payment terms?

Accepted Answer

I'll invoice you for the design work and any print (if applicable) – payment is usually needed before I start, unless we've agreed otherwise.Retainers are invoiced at the start of the month, and once payment is received your hours will be reserved.Payment is via bank transfer.

Question 14

Do you sign NDAs / confidentiality agreements?

Accepted Answer

Yes, I'm happy to sign these no problem. I am used to being discreet when working as white-label for clients.

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